BOOKING TERMS & CONDITIONS
PAYMENT
A deposit of 50% is payable at the time of booking also over gorilla permits. The balance is payable 60 days prior to the departure date. A booking is considered confirmed once we have accepted the booking and issued a confirmation voucher or letter. If payment is not received by the due date UTB2004 LTD reserves the right to treat the booking as cancelled and apply the cancellation charges detailed in the paragraph below.
In case the safari involves gorilla tracking, payment for the gorilla permits should be made in advance at least 3 months before the tracking date.
CANCELLATION TERMS
40 days before departure
10% of tour price
39-21 days before departure
25% of tour price
20-7 days before departure
50% of tour price
Less than 7 days before departure
100% of tour price
CHANGES/ALTERATIONS
By the agent
Should you wish to make changes we will be happy to assist. A small charge may be levied.
We reserve the right to cancel or make changes to itineraries before and after the safari has been confirmed. Most changes will be minor, but should circumstances or events make this necessary/in the opinion of Meet in Uganda/ UTB 2004 a suitable alternative will be offered and if applicable a refund given.
Insurance
All participants must have adequate personal insurance against all possible risks including death, personal injury, medical expenses, causality, evacuation, baggage loss, theft and cancellation or curtailment of the tours. It’s the responsibility of the client to ensure and the agents to ensure that they are insured.
COMPLAINTS
We very much hope that problems do not occur on our tours. However, should one arise customers should immediately notify us or our local representative to see if the problem can be resolved right away. In the unlikely event that a customer remains dissatisfied, details of the complaint should be sent to us within 15 days. We regret that we cannot accept responsibility of any complaints for any complaints that are not notified within this period.
LIABILITY
Meet in Uganda /UTB 2004 Ltd’s liability is to clients transported in their own vehicles will be governed by the laws of the country in which the action resulting in a liability claim takes place. Except where we provide our own vehicles for the transportation of clients, the suppliers, and their agents act as only agents of the client in all matters relating to hotel accommodation, tours, and transport, whether by aircraft, rail, road, ship or any other means-and shall not be liable for any failure to perform, injury, delay, loss or damage arising from or in connection with the provision of such services, save where such failure, injury, delay, loss or damage is caused by the negligence of the suppliers. Meet in Uganda/UTB2004 Ltd maximum aggregate liability to each tour member for negligence or breach of contract shall not, in any event, be liable for any unusual or unforeseeable event beyond their control including, but not limited to, social or labor unrest, an act of God, terrorist activities, or any Government which results in loss, delay, damage or injury to tour members. The suppliers reserve the right to hire a sub-contractor to carry out all or any part of the tour and in that event, the clause relating to sub-contractors shall apply.
Brochure Accuracy-changes & errors
Please note, the information shown in this brochure may have changed by the time you book your holiday. Whilst every effort is made to ensure the accuracy of the brochure at the time of printing, errors do occasionally occur. You must therefore check all details of your chosen holiday arrangements, including the price at the time of booking.
Special Requests
Any special requests (e.g. dietary requirements/room requests) will be passed on to the relevant suppliers. Whilst we endeavor to meet such requests, they cannot be guaranteed and any failure to provide them will not represent a breach of contract