Booking Terms And Conditions

Payment

A deposit of 50% is payable at the time of booking also over gorilla permits. The balance is payable 60 days prior to departure date. A booking is considered confirmed once we have accepted the booking and issued a confirmation voucher or letter. If payment is not received by the due date UTB2004 LTD reserves the right to treat the booking as cancelled and apply the cancellation charges detailed in paragraph below.

Cancellation Terms

40 days before departure 10% of tour price
39-21 days before departure25%of tour price
20-7 days before departure50% of tour price
Less than 7 days before departure100% of tour price

Changes/Alterations

By the agent

Should you wish to make changes we will be happy to assist. A small charge may be levied. We reserve the right to cancel or make changes to itineraries before and after the safari has been confirmed. Most changes will be minor, but should circumstances or events make this necessary/in the opinion of Meet in Uganda/ UTB 2004 a suitable alternative will be offered and if applicable a refund given.

Insurance

All participants must have adequate personal insurance against all possible risks including death, personal injury, medical expenses, causality, evacuation, baggage loss, theft and cancellation or curtailment of the tours. It’s the responsibility of the client to ensure and the agents to ensure that they are insured.

Complaints

We very much hope that problems do not occur on our tours. However should one arise customers should immediately notify us or our local representative to see if the problem can be resolved right away. In the unlikely event that a customer remains dissatisfied, details of the compliant should be sent to us within 15 days. We regret that we cannot accept responsibility of any complaints for any complaints that are not notified within this period.

Liability

Meet in Uganda /UTB 2004 Ltd’s liability is to clients transported in its own vehicles will be governed by the laws of the country in which the action resulting in a liability claim takes place. Except where we provideour own vehicles for transportation of clients, the suppliers and their agents act as only agents of the client in all matters relating to hotel accommodation, tours and transport, whether by aircraft, rail, road, ship  or any other means-and shall not be liable for any failure to perform, injury, delay, loss or damage arising from or in connection with the provision of such services, save where such failure, injury, delay,  loss or damage is caused by the negligence of the suppliers.

Meet in Uganda/UTB2004 Ltd maximum aggregate liability to each tour member for negligence or breach of contract shall not in any event be liable for any unusual or unforeseeable event beyond their control including, but not limited to, social or labor unrest, act of God, terrorists activities, or any Government which results in loss,  delay, damage or injury to tour members. The suppliers reserve the right to hire sub-contractor to carry out all or any part of the tour and in that event the clause relating to sub-contractors shall apply.

Website accuracy – Changes & Errors

Please note, information shown in this website may have changed by the time you book your holiday. Whilst every effort is made to ensure accuracy of the website at the time of publishing, errors do occasionally occur. You must therefore check all details of your chosen holiday arrangements, including price at the time of booking.

Special Requests

Any special requests (e.g. dietary requirements/room requests) will be passed on to the relevant suppliers. Whilst we endeavor to meet such requests, they cannot be guaranteed and any failure to provide them will not represent a breach of contract