Privacy Policy

UGANDA TRAVEL BUREAU 2004 LIMITED is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.travelUTB.com or use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we collect

1.1 Personal Information

  • Name
  • Contact information (email address, phone number, mailing address)
  • Payment information (credit card details, billing address)
  • Passport and visa details
  • Travel preferences and history

1.2 Non-Personal Information

  • Usage data (pages visited, time spent on the site, etc.)
  • Browser type and version
  • Operating system
  • IP address
  • Cookies and similar tracking technologies

2. How We Use Your Information

2.1 To Provide and Manage Services

  • Process and manage bookings
  • Facilitate payments and refunds
  • Provide customer support

2.2 To Communicate with You

  • Send booking confirmations and travel-related updates
  • Respond to inquiries and requests
  • Send promotional materials, newsletters, and special offers which you can opt out of at any time

2.3 To Improve Our Services

  • Analyze usage patterns to enhance user experience
  • Develop new products and services

2.4 Legal Obligations

  • Comply with legal and regulatory requirements
  • Prevent fraudulent transactions

3. Sharing Your Information with Third Parties

3.1 Service Providers We may share your information with third-party service providers that perform services on our behalf, such as payment processors, customer support, and email delivery services.

3.2 Legal Requirements We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

3.3 For Specific services We may share your information for specific events, contests, or campaigns. You will be informed of this when you sign up for these events or campaigns.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information including firewalls and encryptions. However, please note that no method of transmission over the internet, or method of electronic storage, is guaranteed to be completely secure.

5. Data Retention

We do not keep your personal data for any longer than is necessary. How long your personal data is retained depends on the purposes for which the data is processed and the applicable statutory retention periods.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request the correction of inaccurate information
  • Request the deletion of your personal information
  • Object to the processing of your personal information
  • Request the restriction of processing
  • Request the transfer of your personal information to another party

To exercise these rights and in case of any other concerns, please contact us at info@utb.co.ug  

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

8. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.